About this role
Quality Assurance Assistant at National Service Bureau. Location: United States or New York or Texas or Pennsylvania or District of Columbia or Massachusetts or Connecticut or Maine or Vermont or Colorado or Montana or California or Oregon or Maryland or New Jersey. Role: monitoring calls, reviewing files, tracking performance Requirements: Monitor and assess agent calls and files for compliance and quality, track performance, identify coaching needs; Microsoft Office proficiency, strong attention to detail, analytical and communication skills; Spanish-English bilingual preferred. Category: Quality Assurance Seniority: Entry Level Tools: Microsoft Office Commitment: Full Time Workplace: Remote Languages: English, Spanish