About this role
Senior Service Desk Agent at Teletrac Navman. Location: Monterrey or Northbrook or North America. Role: handling requests, troubleshooting issues, updating records Requirements: 2+ years customer support experience (phone/email), basic IT/web/app knowledge, shift availability (Sunday–Thursday 14:00–03:00), strong communication, detail-orientation, ability to log and escalate tickets in SAP/CRM and Teletrac Navman platforms. Category: Customer Service Seniority: Entry Level Tools: Teletrac Navman Platform, SAP, CRM, GPS Commitment: Full Time Workplace: Onsite Languages: English