About this role
Seasonal, Lead Customer Service at H&R Block. Location: United States or Missouri. Role: leading team, coaching agents, monitoring metrics Requirements: Lead and develop virtual Tier 1/2 agents, coach and mentor, manage performance metrics (AHT, CSAT, quality), troubleshoot issues, hire/onboard seasonal agents; prior supervisory and client-facing experience preferred; tax certification preferred. Category: Customer Service Seniority: Mid Level Certifications: tax Commitment: Full Time, Seasonal Workplace: Remote Languages: English