About this role
Mitarbeiter/-in Service Desk (all genders) (Dortmund, NW, DE, 44269) at adesso Group. Location: Dortmund, North Rhine-Westphalia, Germany. Role: supporting users, managing requests, documenting processes Requirements: First-level IT support experience; IT training or degree; strong Windows/macOS knowledge; documentation and process improvement skills; German and English proficiency; familiarity with MS services, Jira, Confluence; interest in AI tools. Category: Information Technology Seniority: Entry Level Tools: Active Directory, Exchange, Teams, SharePoint, Jira, Confluence, Windows, macOS Certifications: it Commitment: Full Time Workplace: Onsite Languages: German, English