About this role
Coordinador/a (Team Leader) Call Center- Servicio Público at Teleperformance Spain. Location: Barcelona, Catalonia, Spain. Role: supervising operation, training agents, preparing reports Requirements: Supervise daily call center operations for a public administration service, meet quality and productivity targets, train and coach agents, prepare reports, and communicate fluently in Spanish and Catalan (C1). Excel and Office skills required; ≥6 months coordination experience preferred. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Office Commitment: Contract, Full Time Workplace: Onsite Languages: Spanish, Catalan