About this role
First Level Support Agent (f/m/d) im B2B Software Unternehmen at Zertificon Solutions. Location: Berlin, Berlin, Germany. Role: Provide first-level support, Document issues, Escalate to second level Requirements: Experience in phone-based customer support; strong troubleshooting; Linux basics; German (C1) and English (B2); Postfix/PostgreSQL a plus; remote-friendly with flexible hours. Category: Information Technology Seniority: Mid Level Tools: Linux, Postfix, PostgreSQL, Ticketing System Commitment: Full Time Workplace: Hybrid Languages: German, English