About this role
Managed Services Client Service Desk Agent at Nttlimited. Location: Jakarta, Jakarta, Indonesia. Role: logging tickets, resolving incidents, updating clients Requirements: Senior service desk role handling calls, chat, tickets and mailbox management; applying SOPs/ITIL, diagnosing and resolving incidents, coordinating with resolver groups, producing reports, and working 24x7 shifts. Category: Information Technology Seniority: Mid Level Tools: ITIL v4, WAN, LAN, WLAN, Cloud, Videoconference Certifications: itil v4 foundation Commitment: Full Time Workplace: Onsite Languages: English