About this role
IT Service Desk Agent II at Scottsmiraclegro. Location: Mexico. Role: Provide first-line technical support, Troubleshoot hardware and software issues, Escalate complex issues Requirements: HS/GED required; 2-5 years IT service desk experience; ServiceNow; CompTIA A+ or Security+ preferred; strong English communication Category: Information Technology Seniority: Mid Level Tools: ServiceNow, CompTIA A+, CompTIA Security+ Certifications: comptia a+, comptia security+ Commitment: Full Time Workplace: Onsite Languages: English