About this role
Contact Center Agent II (Remote) at TicketNetwork. Location: Edgewater, Florida, United States. Role: Handle calls, Coordinate delivery, Escalate issues Requirements: Tier 2 experience (minimum 3 months); handle calls/chats/emails; de-escalate issues; remote Windows PC required; schedule 12:00 PM–9:00 PM EST. Category: Information Technology Seniority: Mid Level Tools: Freshdesk, POS, FedEx Commitment: Full Time Workplace: Remote Languages: English