About this role
Customer & Agent Advocate I at TruHearing. Location: Denver, Colorado, United States. Role: Take calls, Resolve issues, Enter tickets Requirements: Handle inbound calls, emails, and chats; resolve issues; escalate when needed; create and track tickets; maintain 75% closure within 48 hours; participate in trainings. Category: Customer Service Seniority: Entry Level Tools: CRM, Ticketing system, Phone, Email Commitment: Full Time Workplace: Onsite Languages: English, Telugu