About this role
Contact Center Agent II (Remote) at TicketNetwork. Location: Edgewater, Florida, United States. Role: handling calls, managing tickets, coordinating deliveries Requirements: Tier 2 support experience (min. 3 months), ability to handle inbound/outbound calls, chats and emails, de-escalate and troubleshoot, Windows PC required (company will install applications), familiarity with Freshdesk and coordinating delivery details. Category: Customer Service Seniority: Entry Level Tools: Microsoft Windows, Freshdesk Commitment: Full Time Workplace: Remote Languages: English