About this role
US Customer Service Agent - Back Office at EXL Talent Acquisition Team. Location: Cape Town, Western Cape, South Africa. Role: answering questions, entering data, verifying eligibility Requirements: Answer provider questions on benefits and claims, perform accurate data entry, verify eligibility/benefits, produce clear written and verbal communications, navigate multiple systems, and use Microsoft Office. Typing 30 WPM (95% accuracy) and strong critical thinking required. Category: Customer Service Seniority: Senior Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English