About this role
US Customer Service Agent - Back Office at EXL Talent Acquisition Team. Location: Cape Town, Western Cape, South Africa. Role: answering questions, entering data, verifying eligibility Requirements: Responding to provider questions on benefit plans and claims, performing eligibility/benefit verification and accurate data entry, strong written/verbal communication, 30 WPM typing (95%), Microsoft Office proficiency, navigating multiple systems. Category: Customer Service Seniority: Senior Level Tools: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English