About this role
IT Help Desk Agent at Learning Care Group, Inc.. Location: Novi, Michigan, United States. Role: triage issues, log and track incidents, escalate complex tickets Requirements: High school or equivalent; 0-2 years in help desk; Windows 11, Active Directory; basic networking; ITSM tools; strong communication; customer focus. Category: Information Technology Seniority: Entry Level Tools: Windows 11, Active Directory, ITSM (ServiceNow, Remedy, Jira Service Management), Microsoft 365 (Exchange Online, Teams, SharePoint), VPN, Remote support tools (TeamViewer, AnyDesk, SCCM) Certifications: comptia a+, comptia it fundamentals (itf+), itil v4 foundation Commitment: Full Time Workplace: Onsite Languages: English