About this role
Auto Finance – Senior Agent Customer Service -Management Trainee- English – On site Johannesburg at Genpact. Location: Johannesburg, Gauteng, South Africa. Role: handling escalations, coaching agents, maintaining records Requirements: Bachelor's degree in relevant field preferred, ServiceNow Certified Implementation Specialist preferred, experience in contact/customer analytics, strong communication and problem-solving, English C1 proficiency. Category: Customer Service Seniority: Mid Level Tools: ServiceNow, Salesforce CRM, Generative AI Certifications: servicenow cis Commitment: Full Time Workplace: Onsite Languages: English