About this role
Auto Finance Agent Customer Service- Senior Process Associate– English – On site Johannesburg at Genpact. Location: Johannesburg, Gauteng, South Africa. Role: handle calls, document records, escalate issues Requirements: Provide direct support to UK customers handling inbound/outbound calls and emails; ensure FCA-compliant outcomes; document cases; resolve issues; Salesforce CRM usage; QA adherence. Category: Customer Service Seniority: Senior Level Tools: Salesforce CRM, QA tools, COPC Certification Commitment: Full Time Workplace: Onsite Languages: English