About this role
Auto Finance Agent Customer Service- Senior Process Associate– English – On site Johannesburg at Genpact. Location: Bryanston, Gauteng, South Africa. Role: handling calls, validating information, maintaining records Requirements: Provide FCA-compliant inbound/outbound voice and email support for UK auto finance customers; maintain Salesforce records; escalate complex cases; English B2 required; bachelor degree in related field preferred; COPC/Customer Service certifications advantageous. Category: Customer Service Seniority: Mid Level Tools: Salesforce Certifications: copc, professional customer service Commitment: Full Time Workplace: Onsite Languages: English