About this role
Medical Call Center Agent at UnitedHealth Group (Optum). Location: Cuyahoga Falls, Ohio, United States. Role: answering calls, scheduling appointments, documenting messages Requirements: High school/GED, 1+ year customer service experience, 35-40 WPM typing, familiarity with Windows and Microsoft Office, ability to handle high call volume and document communications in EMR. Category: Customer Service Seniority: Entry Level Tools: Windows, Microsoft Office, Microsoft Outlook, Microsoft Word Commitment: Full Time Workplace: Onsite Languages: English