About this role
Tier 2 Agent, Crew Support & Experience (Pasay, PH, 1300) at Royal Caribbean Group. Location: Pasay, /, Philippines. Role: Process requests, Coordinate travel, Respond to inquiries Requirements: Tier 2 Agent handling crew support, travel requests, incident escalation, and customer inquiries with knowledge of SQM, GDS, Salesforce; ensure KPIs and SLAs are met. Category: Business Operations Seniority: Mid Level Tools: Sabre, Salesforce, JDE, Travel Mart, E1, AS400, MAPS, Remedy Commitment: Full Time Workplace: Onsite Languages: English