About this role
Service Desk Agent at Softtek. Location: Aguascalientes, Aguascalientes, Mexico. Role: attending support, logging incidents, diagnosing issues Requirements: First‑level technical support in Windows environments, troubleshooting, ticket management (SNOW), Active Directory access management, English fluency, willing to work rotating/cover shifts. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows, SNOW, Microsoft Active Directory, ITIL, ITSM Certifications: itil, itsm Commitment: Full Time Workplace: Hybrid Languages: English