About this role
Service Desk Agent at Claranet. Location: Lisbon, Lisbon, Portugal. Role: provide support, resolve incidents, manage requests Requirements: 3+ years in IT Service Desk or technical support; Windows, Microsoft 365, MFA; AD/Entra ID; hardware and mobile support; ITSM (ServiceNow); remote tools; English proficiency; Microsoft certifications. Category: Information Technology Seniority: Mid Level Tools: Windows, Microsoft 365, MFA, Active Directory, Entra ID, remote desktop, ServiceNow, Bomgar, BeyondTrust, Nexthink, Talkdesk, VPN, Fortinet, Netskope, UiPath, Azure, M365 administration Certifications: itil foundation, microsoft office specialist, microsofts Commitment: Full Time Workplace: Hybrid Languages: English