About this role
Technical Service Desk Agent at Unisys. Location: United States. Role: resolving tickets, documenting calls, escalating tickets Requirements: Provide 2nd-level telephone IT support, resolve software/hardware/network issues, document tickets, meet SLAs and first contact resolution metrics; 12+ months service desk experience and relevant IT qualifications; ITIL and Microsoft certs preferred. Category: Information Technology Seniority: Mid Level Tools: Microsoft Office, Microsoft Exchange, Microsoft Windows Certifications: itil foundations, microsoft desktop administration Commitment: Full Time Workplace: Remote Languages: English