About this role
Tier 2: Support Agent at Aplazo. Location: Mexico City, Mexico, Mexico. Role: Handle escalated cases, Identify patterns, Manage processes Requirements: 2+ years in customer support (fintech/finance/e-commerce); experience handling escalations; basic Excel; strong analytical and written communication; independent ownership. Category: Customer Service Seniority: Mid Level Tools: Excel, Internal tools Commitment: Contract Workplace: Hybrid Languages: English