About this role
PRODUCTION AGENT L1 at Wipro. Location: Mumbai, Maharashtra, India. Role: managing transactions, resolving issues, documenting queries Requirements: Provide technical support, resolve client issues to meet SLAs, manage transactions, field client requests via phone/email, document and track queries, use internal knowledge bases and RAVE, and participate in product training. Retail banking domain experience desirable. Category: Customer Service Seniority: Entry Level Tools: RAVE Commitment: Full Time Workplace: Onsite Languages: English