About this role
IT Service Desk Agent (Bulgarian-speaking) -On-site FI01 at Cnx. Location: Barcelona, Catalonia, Spain. Role: providing support, troubleshooting issues, monitoring tickets Requirements: Bulgarian (proficient/bilingual) and advanced English required; experience in 1st/2nd level IT support; knowledge of Windows 10, Microsoft Office 365, Microsoft Teams; ServiceNow/ITSM experience; analytical troubleshooting and customer service skills; willing to work shifts. Category: Information Technology Seniority: Entry Level Tools: Windows 10, Microsoft Office 365, Microsoft Teams, ServiceNow, ITSM Certifications: itil v4 Commitment: Full Time Workplace: Onsite Languages: Bulgarian, English