About this role
Service Desk Agent English at Hemmersbach GmbH & Co. KG. Location: Querétaro, Querétaro, Mexico. Role: handling calls, troubleshooting issues, documenting tickets Requirements: 1.5+ years as remote desktop/IT support; fluent Portuguese (B2–C1) and English (B2); experience with ServiceNow ticketing; proficiency with Windows 10/11, Office 365, Teams, OneDrive; LAN knowledge and troubleshooting skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows 10/11, ServiceNow, Microsoft Office 365, Microsoft Teams, Microsoft OneDrive Commitment: Full Time Workplace: Remote Languages: Portuguese, English