About this role
Service Desk Agent at Cognizant. Location: North America or United States. Role: supporting users, diagnosing issues, managing tickets Requirements: Act as first point of contact to troubleshoot hardware, software, networks and user account issues; log and manage tickets in SNOW/Remedy; provide remote support; strong verbal/written communication; ITIL knowledge a plus. Category: Information Technology Seniority: Entry Level Tools: SNOW, Remedy, Microsoft Office, Windows, macOS, ITIL Certifications: itil Commitment: Full Time Workplace: Onsite Languages: Spanish, English