About this role
Service Desk Agent at Cognizant. Location: United States. Role: troubleshooting issues, managing tickets, escalating incidents Requirements: Acting as first point of contact to diagnose, troubleshoot, document, and escalate hardware, software, network, printer, and account issues; experience with SNOW/Remedy ticketing, remote support, Windows/macOS, Microsoft Office, strong communication; Spanish required. Category: Information Technology Seniority: Entry Level Tools: SNOW, Remedy, Microsoft Office Suite, Windows, macOS, ITIL Commitment: Full Time Workplace: Onsite Languages: Spanish, English