About this role
Agent Quality Manager at Wave. Location: Abidjan, Côte d'Ivoire, Cote D"Ivoire. Role: coordinate team, improve processes, document policies Requirements: Bachelor’s degree or higher in IT, business, finance, criminology or related fields; 3+ years in operations; proven team leadership; strong data analysis; fluent in English and French; willing to travel up to 20% within Côte d'Ivoire. Category: Business Operations Seniority: Mid Level Tools: Data Analysis Commitment: Full Time Workplace: Onsite Languages: English, French