About this role
Agent, service à la clientèle / Customer Service Agent at Alterfina. Location: Longueuil, Quebec, Canada. Role: Greeting clients, Guidance provision, Issue resolution Requirements: Bilingual (French/English); high school diploma; 2+ years multichannel customer service; strong communication, active listening, empathy; comfortable with telephony, CRM, messaging; able to handle high volume while keeping quality. Category: Customer Service Seniority: Mid Level Tools: CRM, Telephony, Messaging Commitment: Full Time Workplace: Hybrid Languages: French, English