About this role
Quality Specialist - Nashville, TN - United States at Maximus. Location: Nashville, Tennessee, United States. Role: listen to, score calls, provide feedback Requirements: Evaluate agent interactions, score calls, ensure compliance and quality; on-site in Nashville; US citizen; pass federal background; 2-4 years experience; high school diploma; associate degree preferred. Category: Quality Assurance Seniority: Mid Level Tools: Call monitoring system, Success KPI, Internal systems Commitment: Full Time Workplace: Onsite Languages: English