About this role
Customer Service Agent at WFS Customer Operations. Location: Cape Town, Western Cape, South Africa. Role: answering calls, resolving complaints, escalating issues Requirements: 12 months contact centre experience, matric/Grade 12 or equivalent; proficient with MS Excel/Word/Outlook; strong communication, typing, problem‑solving and complaint‑handling; able to work shifts including public holidays. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Microsoft Word, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English