About this role
2nd Level Service Desk Agent (m/w/d) - München at SBIT AG. Location: Munich or Berlin. Role: Resolve incidents, Classify requests, Support users Requirements: 2-5 years desktop/IT support experience; German C1; completed Fachinformatiker apprenticeship or equivalent; strong Microsoft 365/Entra/Exchange Online; Windows Client/Server; Intune hardware provisioning; basic Azure knowledge; reside near Munich. Category: Information Technology Seniority: Mid Level Tools: Microsoft 365, Entra, Exchange Online, Intune, Windows Server, Windows Client, Azure Certifications: microsoft, azure, intune Commitment: Full Time Workplace: Hybrid Languages: German