About this role
Agent senior, support at American Iron and Metal. Location: Laval, Quebec, Canada. Role: responding quickly, monitoring statistics, identifying training Requirements: Lead frontline agents with technical support, monitor call center stats, identify training needs, produce end-of-shift reports, coordinate online forms and messages, and assist supervisors. Category: Customer Service Seniority: Entry Level Tools: CRM, Call Center Software, Keyboard/Computer Commitment: Full Time Workplace: Onsite Languages: French