About this role
Service Desk Agent at Commonwealth of Massachusetts - Operational Services Division (OSD). Location: Boston, Massachusetts, United States. Role: Provide day-to-day support, Document customer interactions, Collaborate with cross-functional teams Requirements: Provide day-to-day service desk support, document interactions in SugarCRM, and deliver Tier II assistance with cross-functional collaboration. Category: Information Technology Seniority: Mid Level Tools: SugarCRM, MS Office, eProcurement platforms Commitment: Full Time Workplace: Hybrid Languages: English