About this role
Customer Experience Team Lead at JS Global SharkNinja APAC. Location: Sydney or Australia or Asia. Role: leading team, managing escalations, analyzing insights Requirements: 5+ years in customer service with 2+ years managing frontline agents in high-volume B2C; deep ACL knowledge; strong Zendesk expertise; analytics, stakeholder management, and process redesign skills. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Zendesk AI Commitment: Full Time Workplace: Onsite Languages: English