About this role
Helpdesk Agent at Momentum Financial Services Group. Location: Hyderabad, Telangana, India. Role: Troubleshooting issues, Escalating incidents, Documenting tickets Requirements: Provide timely IT helpdesk support via phone, chat, and ticketing; manage incidents and SLAs; collaborate with IT teams. Category: Information Technology Seniority: Mid Level Tools: ITSM system, Ticketing software, Helpdesk software, Databases, Networking, Desktop support Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English