About this role
Helpdesk Agent at Momentum Financial Services Group. Location: Hyderabad, Telangana, India. Role: Troubleshoot issues, Coordinate escalations, Document incidents Requirements: 3-4 years in a helpdesk/IT service delivery role; ITIL or equivalent certification; associate or bachelor degree in software engineering/CS/IT/IS/CE; strong communication and English proficiency. Category: Information Technology Seniority: Mid Level Tools: ITSM, Ticketing Systems, Knowledge Base Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English, French