About this role
Service Desk Agent (m/w/d) at Netcetera Software Services GmbH. Location: Cologne, North Rhine-Westphalia, Germany. Role: logging tickets, coordinating tickets, escalating issues Requirements: Entry-level IT support role requiring IT training or equivalent, experience with ticketing systems, strong service orientation, and fluency in German and English. Category: Information Technology Seniority: Entry Level Tools: Ticketing systems, Microsoft Office, IT applications Commitment: Full Time Workplace: Hybrid Languages: German, English