About this role
Service Desk Agent at Tharros. Location: Arlington, Virginia, United States. Role: creating tickets, triaging incidents, documenting resolutions Requirements: Active TS/SCI clearance and DHS Fitness, 3+ years related experience (min 2 years service desk/SOC), experience with ServiceNow/Remedy and ITSM, Microsoft Office/Teams proficiency, strong communication and customer service skills, ability to support shift work. Category: Information Technology Seniority: Mid Level Tools: ITSM, ServiceNow, Remedy, Microsoft Office, Microsoft Teams Certifications: ts/sci, dhs fitness Commitment: Full Time Workplace: Onsite Languages: English