About this role
Customer Service Manager at nVenia (Duravant). Location: Wood Dale, Illinois, United States. Role: leading team, managing operations, monitoring metrics Requirements: 5+ years progressive customer service experience with 2+ years managing teams; call center (15–50 agents) experience; background in engineered-to-order/custom manufacturing; order management lifecycle knowledge; CRM/telephony proficiency; strong communication and analytical skills. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Zendesk, Five9, Genesys, SAP, Oracle, Epicor, Infor Certifications: six sigma, lean Commitment: Full Time Workplace: Onsite Languages: English