About this role
Customer Service Manager at nVenia. Location: Wood Dale, Illinois, United States. Role: leading team, managing operations, driving improvements Requirements: 5+ years customer service experience with 2+ years managing call center teams (15–50 agents); ETO/custom manufacturing background; CRM proficiency (Salesforce, Zendesk, Five9, Genesys); strong communication and analytical skills. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Zendesk, Five9, Genesys, SAP, Oracle, Epicor, Infor Certifications: six sigma, lean Commitment: Full Time Workplace: Onsite Languages: English