About this role
Customer Experience Agent II - hybrid (Navi Mumbai) at Zema Global. Location: Navi Mumbai, Maharashtra, India. Role: troubleshooting issues, supporting customers, documenting solutions Requirements: Bachelor's degree or equivalent, 2+ years technical support/client-facing experience, strong knowledge of Java and SQL, English proficiency, clear communication, problem-solving, and ability to work independently. Category: Customer Service Seniority: Entry Level Tools: Java, SQL, Liquibase, Oracle JDBC, Oracle RAC, MSSQL, Apache Tomcat, C#, REST, SOAP, JavaScript, Excel add-ins, Microsoft Excel Commitment: Full Time Workplace: Hybrid Languages: English