About this role
Customer Support Operations Manager - Intercom & Fin AI at Vista Fulfillment Group. Location: Santee or United States. Role: managing team, monitoring performance, building workflows Requirements: US-based, bachelor’s degree required, experience managing ~10+ support agents, 3+ years Intercom and 3+ years Fin AI experience, strong KPI knowledge, chat/email/phone support experience, APIs/integration comfort, excellent communication and leadership. Category: Customer Service Seniority: Mid Level Tools: Intercom, Fin AI, APIs Commitment: Full Time Workplace: Remote Languages: English