About this role
Help Desk Agent - Mandarin at Signant Health. Location: Manila, National Capital Region, Philippines. Role: providing support, troubleshooting issues, documenting incidents Requirements: Provide Tier 1 technical support for clinical-trial products, triage AI-driven Tier 0 interactions, troubleshoot software/hardware/network issues, log incidents, escalate to Tier 2, and communicate with users. High school diploma required; background check required. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, CTMS, EDC Commitment: Full Time Workplace: Onsite Languages: English, Chinese