About this role
Customer Support Engineering Lead at Gradial. Location: Seattle, Washington, United States. Role: managing support, triaging issues, automating workflows Requirements: Customer-facing technical support engineering experience; strong communication and leadership; experience with support platforms, ticketing workflows, AI tools/LLMs/coding agents, and building automation for triage and resolution. Category: Information Technology Seniority: Mid Level Tools: Pylon, Linear, AI tools, LLM workflows, coding agents Commitment: Full Time Workplace: Onsite Languages: English