About this role
Customer Support Agent at Bamboo Card. Location: Dubai, Dubai, United Arab Emirates. Role: handling emails, validating tickets, escalating issues Requirements: 3–4 years customer support experience in gift card, e‑commerce, or marketplace; Zendesk proficiency; strong written English; ability to use AI support tools preferred; experience with B2B and B2C tickets and meeting SLAs. Category: Customer Service Seniority: Mid Level Tools: Zendesk Commitment: Full Time Workplace: Onsite Languages: English