About this role
Supervisor, Global Customer Care at Firstadvantage. Location: Atlanta or Georgia or United States. Role: leading team, monitoring performance, handling escalations Requirements: 5+ years call center experience (3–5 years supervisory preferred), HS diploma required (Bachelor's or equivalent experience in US), strong leadership and communication, CRM and Microsoft Office proficiency, ability to manage 15–25 agents. Category: Customer Service Seniority: Senior Level Tools: Microsoft Windows, Microsoft Office, CRM, ISP Certifications: call center Commitment: Full Time Workplace: Remote Languages: English