About this role
Consumer Support Unit - Consumer Support Agent at Pcaltd. Location: Wilmington, Delaware, United States. Role: handling calls, processing correspondence, resolving queries Requirements: High school diploma, 2+ years administrative or customer service experience (third-party collections experience required), proficiency with Microsoft Word & Excel and web applications, strong verbal communication and judgment for handling fraud, disputes, validation, and SCRA requests. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English