About this role
L2 IT Support Agent at BusPatrol. Location: Austin, Texas, United States. Role: resolving incidents, troubleshooting issues, creating documentation Requirements: 2+ years IT support experience; HS diploma required; troubleshooting PC/Mac, Microsoft 365 services, account management (AD/Entra), endpoint management (Intune/Jamf); ITSM ticketing, documentation, and scripting knowledge preferred. Category: Information Technology Seniority: Entry Level Tools: Microsoft Exchange Online, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, Microsoft 365, Microsoft Active Directory, MS Entra ID, MAM, Intune, Jamf, ITSM, Python, PowerShell, Microsoft Power Automate, Microsoft Power BI, Tableau, AI tools Certifications: comptia a+, itil 4 foundation, m365 Commitment: Full Time Workplace: Onsite Languages: English